Customer Success Manager

You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction.

You have experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM.

Research shows

that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to

Note

: We have even more benefits than listed

here

and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to

One Medical

Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.

Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product.

Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.

Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health.

Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations.

Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,

Precision Mental Healthcare

, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a

net positive ROI

for employers and we are the only company in our category to earn