Manager, Client Support

5+ years of hands-on support experience with a track record of improving the standard, not just meeting it

Familiarity with RSA/Symantec and SQL/reporting tools is a plus

Comfortable working with SaaS support tools, with a focus on recognizing and implementing innovative solutions

A proven, consistent record of improving support benchmarks with the data to back it up and the drive to keep pushing

A grasp of financial theory and treasury management is a bonus

Employee giving match

Mobile phone stipend

Take Care of Yourself

R&R days so you can rest and recharge

Generous wellness reimbursement and weekly onsite & virtual programming

Generous vacation policy - work with your manager to take time off when you need it

Inspire, mentor, and develop a team of Client Support Analysts, cultivating a culture where curiosity, accountability, and client-first thinking drive every interaction

Own the Client Support queue lifecycle with precision driving timely triage, prioritization, and fast, high-quality resolution

Step in as the go-to resource for complex technical challenges, bringing calm, curiosity, and expertise to every blocking issue

Obsess over the metrics that matter.

SLAs, queue health, resolution times, and client satisfaction using data to continuously improve

Stay ahead of the curve by reviewing and incorporating innovative support tools including AI-powered solutions to improve team efficiency and ensure an exceptional client experience

Do Your Best Work