Supervisor Entertainment

A passion for customer service

Active listener with the ability to anticipate guests’ needs

General knowledge of theatrical operation required

We are seeking an Entertainment Supervisor who will be responsible for providing exemplary service and ensure Entertainment Standards are met including resolving guest concerns, investigating, and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing, and rewarding team members who provide exemplary service.

Assist with department auditions & casting

Administering feedback sessions and evaluations in a timely manner.

Provide show direction for all costumed character shows, as well as other show product as assigned.

Assist the Entertainment Leaders in all supervisory capacities

Resolve all Guest Service matters for the department in a professional and timely manner