sigmacomputing
Enterprise Customer Success Manager
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 7+ years
- Posted
- 2026-03-20T13:27:38-04:00
Key Requirements
Required Skills
Domain Knowledge
- Embedded Systems
- SaaS
Benefits & Perks
tions, as well as a comprehensive benefits package. If you do not feel that you sa
Requirements
7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
Experience implementing production business intelligence solutions
Sigma is the AI apps and analytics platform connected to the cloud data warehouse.
Responsibilities
Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform.
Help them understand their data and gain actionable insights.
NDR Growth: Develop and implement strategies aimed at maximizing NDR.
This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
Customer Advocacy: Serve as the bridge between our customers and our product team.