isccareers
Customer Service Specialist I
At a Glance
- Location
- Carlsbad, California, United States
- Experience
- 2–3 years
- Posted
- 2026-03-18T18:24:05-04:00
Key Requirements
Domain Knowledge
- Education
- Finance
- Insurance
- Medical
Benefits & Perks
medical, dental and vision insurance, 401(k) plan with match, paid time off,
Requirements
Experience with phone system management and call routing preferred
Strong track record in delivering the highest levels of customer care and leadership
Minimum of 2-3 years of previous customer service required
Owner Referral Program
Work from home reimbursement for remote/hybrid roles
Canary emergency financial assistance program
Responsibilities
A Customer Support Associate is responsible for providing superior customer service to agents nationwide via phone, online and email while completing general administrative tasks for various ISC departments including Underwriting and Accounting.
Our goal is to improve how we service our agents’ needs by optimizing our communication skills and efficiently triaging incoming calls to the corresponding departments while providing support for day-to-day administrative duties.
Answer, screen and direct incoming calls and client inquiries.
Broker of Record and policy reassignment processing (i.e.
Moving policies between brokerages).
Managing, verifying and processing all Loss Runs requests.