uchicago
Communication Technician II
At a Glance
- Location
- Illinois, United States
- Work Regime
- hybrid
- Employment
- Full time
- Posted
- 2026-08-05
Key Requirements
Domain Knowledge
- Healthcare
Requirements
Interpret and analyze complex technical drawings, schematics, and documentation.
Strong analytical, troubleshooting, and decision-making skills to diagnose and resolve complex technical issues.
Strong customer service skills to build and maintain effective working relationships with customers and colleagues.
Minimum three years of experience troubleshooting and resolving issues with voice communications infrastructure, including voice gateways, carrier circuits, and DMARC’s required.
Compensation & Benefits
$39.29
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Responsibilities
Under minimum supervision, this individual performs the maintenance, troubleshooting, and repair of communications voice equipment and systems for all sites administered and maintained by the University of Chicago and UChicago Medical Center under the general direction of the Voice Operations Technical Lead and the established reporting structure.
Responsible for providing Tier 1 and 2 support and participating in a rotation of 24/7 support, (on call).
Makes decisions outside of established procedures affecting the system's operation, if needed.
Monitors, diagnoses and implements the repair of communications networks, equipment, and software in accordance with established procedures.
Performs routine preventive system maintenance.
Diagnoses carrier-related problems, including digital and analog circuits, and reports status and repairs needed.
About the Company
IT Services (ITS) collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services. We provide secure, stable, and reliable infrastructure and applications that support the mission of the University. ITS supports and enables faculty research and teaching with the effective use of technology, simplifies the technology experience for all users, and identifies, manages, and mitigates technology risks for the University.