Workplace Experience Lead

What you’ll need:

A bachelor’s degree with a minimum of four years experience supporting office operations and employee engagement in a high-energy, fast-paced workplace.

Exceptional organizational skills with the ability to manage multiple priorities simultaneously.

Excellent interpersonal, communication, and customer service skills, with a flexible and positive attitude.

Strong technical proficiency, including advanced knowledge of Google Workspace, Slack, Microsoft Office, Netsuite (or similar procurement platform).

Hands-on mindset with a willingness to take on tasks of all sizes.

The hourly pay range for this position is $59.30 - $73.25.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

Fresh vision. Real impact. Come build it with us.

Freshworks is seeking a well-seasoned Workplace Experience Lead to support our San Mateo headquarters. This role is all about elevating the workplace experience by bringing energy and creativity to the office while serving as a friendly go-to for employees and visitors. The Workplace Experience Lead is key to keeping our offices running smoothly while creating a standout experience for our employees.

The ideal candidate is organized and detail-oriented with a natural ability to make people feel welcomed and supported in the office. You thrive in a fast-paced environment, excel at multitasking, and execute administrative and facilities tasks with accuracy and efficiency. In this role, you will help cultivate a healthy, inclusive, and engaging workplace for Freshworks employees. This role reports directly to the Senior Manager of Workplace Management and is based on-site, requiring five days per week in the office.

What You’ll Do:

Workplace Experience & Culture

Own the front desk experience by greeting visitors and team members with warmth, professionalism, and care.

Own the pulse of the office by planning monthly curated experiences and company-sponsored events.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.