gongio
Professional Services Consultant
At a Glance
- Location
- Chicago
- Experience
- 4+ years
- Compensation
- ng range for this position is $100,000-$150,000 USD. Compensation is based on
- Posted
- 2026-07-15T08:53:32-04:00
Key Requirements
Required Skills
Domain Knowledge
- Marketing
- SaaS
Requirements
4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations.
Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps).
Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure).
Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics).
Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams.
Working knowledge of a common Sales Methodology (e.g., MEDDICCC, Challenger Sale, Miller Heiman, etc.).
Compensation & Benefits
We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Responsibilities
Customer Delivery (75% Billable Utilization)
Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution.
Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements.
Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation.
Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live.
Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare.