practicebetter
Manager, Customer Success
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 5+ years
- Compensation
- d Base Salary Range (Canada): $80,000 – $120,000/yr We take a holistic approac
- Posted
- 2026-03-07T12:45:31-05:00
Key Requirements
Required Skills
Domain Knowledge
- SaaS
Benefits & Perks
ges in the market. Comprehensive Benefits We offer a robust benefits package for
Requirements
of relevant experience in customer success in a high growth SaaS environment with 3+ years leading a customer success team
Proven ability to build digital and one-to-many success motions from scratch
with a sharp focus on execution, measurement, and iteration with a strong understanding of SaaS metrics (GRR, NRR, activation, adoption, etc.) and how to influence them
Modern tech stack with tools such as — BI analytics tools, Jira, Zendesk, Guru, Slack or equivalent
of relevant experience in customer success in a high growth SaaS environment with 3+ years leading a customer success team
Proven ability to build digital and one-to-many success motions from scratch
Compensation & Benefits
At Practice Better, we believe in pay transparency, equity, and fairness. We benchmark compensation against similar-stage, high-growth SaaS companies in both Canada and the United States and review our salary bands regularly to ensure they remain competitive and aligned with market trends.
Each role has a defined pay range based on its level, scope, and geographic location. Final offers are determined by several factors, including experience, demonstrated skills, and location, to ensure consistency and equity across our team.
$80,000 – $120,000/yr
We take a holistic approach to compensation, combining salary, benefits, and flexibility. Our goal is to provide total rewards that support both your professional growth and personal well-being.
The range above reflects our expected compensation for this role, based on current market data. Final offers may vary depending on factors such as location, skills, depth of experience, and relevant certifications. All compensation ranges are reviewed regularly and may evolve over time to reflect changes in the market.
Responsibilities
Develop and implement
end-to-end digital and one-to-many programs for customers
, as well as leading the teams tasked to execute this strategy
Create and execute a cohesive strategy with tangible goals, consistent performance, and tracking of key metrics to drive adoption, retention and expansion for our customers
Provide thought leadership as we evolve our Customer Success vision
Collaborate with Practice Better leaders across Support, Product and Marketing to align on customer needs, prioritize opportunities, and accelerate usage, retention and growth