Lead IT Support Technician (Level 2) – Network, Desktop & Data Center

Experience supporting desktop, network, end-user computing, or data center environments

Experience with Windows, Mac OS, Office 365, Cisco, Arista, endpoint tools, and enterprise hardware preferred

Advanced installation and troubleshooting skills for network, desktop, hardware, software, and operating system environments

Knowledge of Cisco, Arista, PuTTY or similar terminal emulation software, and general network support practices

Knowledge of copper and fiber patching, telecommunications cabling, circuit testing, and data center operations

Experience with Windows, Mac OS, Office 365, device imaging, endpoint tools, and enterprise IT service delivery

Provide Level 2 onsite support for network, server, desktop, laptop, peripheral, and data center hardware.

Install, configure, troubleshoot, and maintain Windows, Mac OS, Office 365, endpoint tools, and related applications.

Support Cisco, Arista, and other network technologies, including hardware installation, console access, patching, circuit testing, and connectivity troubleshooting.

Perform device deployments, OS imaging, hardware upgrades, component replacement, equipment moves, and decommissioning activities.

Install, terminate, label, test, and maintain copper and fiber cabling infrastructure.

Monitor hardware performance, perform system health checks, and support patching, encryption, backup, and security compliance standards.