Senior Program Manager, D2C

We're seeking 7+ years of Program Management experience with the following strengths:

You have proven success in managing multiple programs or large projects of varying scale and complexity, while working autonomously

You bridge the gap between strategic priorities and team-level execution, helping teams focus on what matters most

You bring a strong understanding of software development lifecycle (SDLC) and product management processes, enabling you to partner effectively with leads from discovery through launch

You have deep first-hand understanding of Agile practices and have the ability to choose the right methodology (Scrum, Kanban, Lean, etc) for the right purpose

You use tools like JIRA, Notion, Confluence, and Slack to promote transparency, drive alignment, and seamless collaboration across teams

Lead global program rollouts of a D2C ecommerce platform involving multi-territory coordination

Manage weekly rituals and processes, including progress reporting, handoff tracking, and operational order, to drive the strategic rollout forward

Lead and manage complex programs or large projects throughout the product lifecycle, driving alignment with strategic business goals and maximizing team outcomes

Drive cross-functional execution by sequencing dependencies and aligning scope, timelines, and priorities across PDE and business teams

Shape program objectives and success criteria in partnership with PDE discipline leads and senior business stakeholders

Establish and track program performance, proactively communicating progress, risks, blockers, and dependencies to stakeholders at all levels

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

As a

Senior Program Manager

, you’ll drive complex cross-functional initiatives that directly support Sony Music’s strategic business priorities. Operating at the intersection of Product Design Engineering and Global Operations (PDEGO) and SME business teams, you’ll align cross-functional efforts to ensure timely, high-impact delivery. In this role, you’ll focus on the delivery of a scalable, reliable D2C ecommerce platform. You’ll also play a critical role in evolving the program management function within PDEGO to support the organization’s growth and operational excellence.