Customer Advocacy Manager

Experience leading customer advocacy, community, or reference programs in a SaaS or technology environment

Proven success designing and managing customer advisory boards and executive engagement programs

Exceptional relationship-building and cross-functional influence skills

Strong program and project management capabilities, with experience building scalable systems and processes

Experience developing high-impact customer content programs with sustained production velocity

Demonstrated ability to design measurement frameworks and executive-facing reporting

Unlimited vacation time with a culture that actively encourages time off

401k plan with 3% guaranteed company contribution

Comprehensive healthcare coverage

Generous paid parental leave

Flexible stipends for:

Health & Wellness

Build and lead a scalable, end-to-end customer advocacy strategy that integrates across go-to-market teams

Partner closely with global marketing teams to create high-velocity, multi-format customer storytelling programs across priority regions

Design, manage, and evolve dbt Labs’ Customer Advisory Board program, including charter development, governance, executive engagement, roster growth and biannual in-person and virtual meetings

Own content strategy and execution for the dbt Labs Executive Summit, in partnership with the Strategic Events team

Develop systems, workflows, and documentation to manage advocacy programs at scale and provide organization-wide visibility into progress and impact

Grow, nurture, and steward long-term relationships with executive-level and practitioner-level customer advocates