Senior Enterprise Solutions Manager

At least 5 years of experience in operations management, preferably in a client-facing role

Proven track record of managing client relationships and delivering exceptional service

Ideal candidates will have familiarity within or exposure to AI concepts, though curiosity and fast learning are more important

Intermediate understanding of how to build financial models, especially cost-driven analysis; comfortable with data analysis in spreadsheets, managing complex formulas and building processes.

Strong management and leadership skills and ability to provide guidance and support to a team.

Experience in capacity planning and project management

Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity.

For this position, the annual salary ranges by location are:

Tier 1 Salary Range

$176,000

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$228,000 USD

As an operational innovation company, operations are the heart of the value that we deliver to our clients. We are seeking a dynamic and results-driven Operations Manager to accelerate our AI training and application efforts.

The Operations Manager will be responsible for managing complex processes, clients, and a large-scale workforce. As a member of our AI training and application team. You will scope and refine expert training processes for these models with a team of advanced human trainers, as well deploy cutting-edge operations and best practices across enterprise companies.

A successful candidate will be a fast, adaptable learner to keep pace within this high-velocity space. They will also deliver excellent service and strategic, thought-partnership to clients through managing teams and our tech-enabled process automation

Manage Strategic Clients Relationships: Oversee operational delivery to a book of health care clients (e.g., provider, payor, and life sciences) to ensure that their evolving needs are met, requiring strong communication and presentation skills, clear expectations management and service-level agreements, and timely troubleshooting. Ensure pricing and billing are accurate.

Manage Complex Projects: Partner with clients to align on expected work volume, use forecasts to develop a project plan and ensure sufficient capacity. Serve as a bridge between the client and automations teams to develop and refine processes.