Concessions Floor Supervisor

Strong customer service orientation with the ability to remain calm, professional, and solution-focused when handling guest or employee concerns.

Comfort working with POS systems, basic reporting tools, and standard office applications to support scheduling, inventory, and documentation.

Previous supervisory or lead experience in concessions, food and beverage, hospitality, or a related high-volume customer service environment.

Demonstrated knowledge of POS operation, electronic payment reconciliation, inventory control, and basic labour management practices in a hospitality or stadium/arena setting.

Understanding of safe food handling principles; formal food handler certification is considered an asset.

Supervise concessions stands, portable units, and bars within an assigned area during events, ensuring they are properly staffed, stocked, opened, operated, and closed according to Legends and Rogers Centre standards.

Provide clear direction and on-floor leadership to front-line team members, monitoring performance and reinforcing a culture of safety, accountability, and guest-first service without regularly performing bargaining unit tasks.

Develop and maintain effective floor control by monitoring crowd flow, sales trends, and service times, positioning staff strategically and adjusting assignments throughout events.

Create, implement, and monitor sales and service incentives to drive per-caps, upselling, and guest satisfaction.

Maximize the effective deployment of labour by adjusting staffing in real time based on business levels, event flow, and service needs.

Ensure adherence to point-of-sale (POS) and electronic payment procedures in a fully cashless environment, including accurate completion of end-of-shift reports and related documentation by staff.