Technical Applications Scientist

Experience working with distributors in the Asia Pacific, Middle East or Africa region is a plus

This includes support during important life moments, flexible time off, opportunities to give back, and a weeklong company-wide summer shutdown.

Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics.

Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, Next Generation Sequencing, and/or Microarray technologies is a plus

Experience with NIPT, oncology or other clinical applications highly desired

Prior commercial experience with channels and distributors is a plus

Professionally, efficiently and conclusively triage, troubleshoot and resolve customer complaints

Assist customers with design and interpretation of Microarray and Next-Generation sequencing experiments

Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers

Triage and dispatch issues requiring field support to Illumina or official Channel Partner Engineers and Applications Scientists

Log and manage customer issues using Illumina’s issue-tracking database

Manage and drive cases to ensure appropriate and timely action and resolution