Staff Escalation Engineer

True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

Expert troubleshooting, debugging, and root-cause analysis for complex, high-priority incidents, with experience using CPU/memory profilers to diagnose resource exhaustion

Strong hands-on skills in Python, Bash, and Java; cloud platforms (GCP, AWS, Azure); and IaC/configuration tools (Terraform, Ansible)

Ability to write complex MySQL queries and generate business reports

Experience with authentication protocols such as SAML and OAuth

Solid networking fundamentals (TCP/IP, UDP, ICMP) and debugging with Postman and packet captures, along with proficiency in monitoring tools like Grafana

Own and resolve escalated cloud incidents end-to-end, including impact analysis, debugging, implementing solutions, and communicating with stakeholders

Collaborate with development, security, and operations to design and implement code/configuration fixes for complex system issues

Monitor system health, performance, and security via PagerDuty and enhance alerting to meet SLOs

Build diagnostic tools, dashboards, and documentation to enable faster, more effective incident resolution across the team

Lead production service ownership and supportability by deploying critical fixes, making key deployment decisions, and responding to high-pressure off-hours events