Scaled Customer Success Manager

Resilient and Gritty:

You thrive in fast-paced environments where the answers aren't always provided. You view setbacks as data points for improvement, not failures.

Tech-Savvy Innovator:

You have a genuine passion for AI, automation, and workflow efficiency. You are comfortable exploring new tools (GenerativeAI, in-app guidance tools, etc.) to scale your impact.

3+ years experience

in Customer Success, Account Management, or Digital Marketing, preferably with exposure to "tech-touch" or scaled models.

Manage post-sales engagement for a large portfolio of customers, balancing high-volume touchpoints with strategic prioritization.

Leverage AI tools and automation platforms to create personalized, "one-to-many" customer journeys that drive adoption and retention.

Develop, test, and iterate on digital-first playbooks, utilizing data to refine engagement strategies.

Act as a proactive problem solver; identify friction points in the customer lifecycle and architect scalable solutions to remove them.

Analyze customer health data to execute targeted campaigns that mitigate churn risk before it escalates.

Partner with Marketing and Box Consulting to operationalize customer success programs that require minimal manual intervention but deliver maximum impact.