Manager II, Customer Success

6+ years as an individual contributor within senior Customer Success, account management, or strategic consulting roles.

Demonstrated experience in guiding enterprise customers through a structured value realization process to achieve measurable business outcomes, utilizing a defined engagement methodology.

Leadership presence across in-person, video, and written communication channels.

Experience supporting or working with technical products.

Passion for exceeding customer expectations and providing exceptional service.

Ability to handle customer issues with diplomacy, tact, and poise under pressure.

The Customer Success team ensures Samsara’s enterprise customers adopt our solutions and continuously derive business value from our products.

We serve as the trusted point of contact for our enterprise customers throughout their lifecycle, from onboarding and adoption to advocacy and renewal.

As the manager of the Scale CSM team, you will enhance our Customer Success engagement motions, provide targeted coaching for each team member, and foster an inspiring and dynamic team culture.

This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers.

Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro.