Customer Advocate Manager2 Locations

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Bachelor\u2019s Degree preferred and a minimum of five (5) + years\u2019 experience in default servicing.

Minimum five (5) + years of management experience in a SPOC department required.

Must be able to work 8-5pm central time

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Responsible for managing the Customer Advocate team and the day-to-day operations of the Single Point of Contact (SPOC) department by meeting servicing level expectations at the individual, team, department, and company levels.

Develops and manages KPI\u2019s to ensure established target metrics are achieved.

Manages and oversees the Customer Advocate team and agents by managing the pipeline and ensuring monthly departmental goals are exceeded.

Makes updates in accordance with all internal business, State, Regulatory, and CFPB changes.

Develops departmental KPI\u2019s and monthly performance evaluations.

Ensures team follows and adheres to all State, Federal, and Investor guidelines.

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loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

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Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this roles is between $56,000 and $68,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.\u00A0

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