Service Concierge - Houston, TX

Demonstrated excellence in customer service

Experience in luxury retail

Experience in automotive

Knowledge of HV systems, LV systems, and EV powertrains

Lucid offers a comprehensive and competitive

Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Lucid offers a comprehensive and competitive

including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity:

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility:

Provides a world-class customer experience to all Lucid clients, both internal and external

Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels

Manage open service tasks and due bills, ensuring timely follow-up and resolution Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records

Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience

Generate Work Order Pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization.

It is essential to check for any open campaigns or recalls that may need to be addressed

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

The

Service Concierge

position directly interfaces with service center clients as an integral part of the customer experience. This position is responsible for varied duties in the service center such as greeting clients, answering phones, directing client inquiries, and scheduling appointments.  This is an excellent opportunity to gain experience, learn, and develop your career within the automotive industry.