Customer Success Manager - Portfolio Accounts

5+ years of demonstrated success in an Account Management or Customer Success role

Strong team player

Customer-centric: Devoted to ensuring our customers’ success and committed to advocating for our customers whenever possible

Solid communicator: Able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives)

Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment

Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support Asana, the team, and the customer

Work with Asana customers across industries, functions, and stages of their customer journey in an assigned book of business

Drive customer outcomes and by conducting discovery to build rapport and deeply understand the customer’s needs, business processes, and vision

Leading design workshops to provide the customer firsthand experience in building or adapting their processes and challenge them on ways to improve their use of Asana

Storytelling through business reviews on value realized and areas of opportunity for deeper value

Empower customers to become self-sufficient Asana champions, solving for their immediate needs while focusing on their long term success, value realization, and retention

Co-create strategies and plays with your cross functional partners to drive the broadest engagement across our customer base, most meaningful engagement tactics, and best adoption and retention results