Group Sales Manager

Provide excellent guest service and consistently demonstrate professionalism.

Minimum 3-5 years of related hotel sales experience.

Exceptional communication and time management skills with the ability to prioritize.

Familiarity with Microsoft Excel, Word, Outlook, and Opera.

Produce room sales through prospecting, networking, responding to inquiries, conducting site inspections, client meetings and building relationships with corporations, industry suppliers, event planners, tour companies, tourism industry officials, etc.

Respond to all group leads generated by Tourism Calgary, Meeting Calgary, Direct Group Inquiries, on-line channels.

Develop proposals for prospective clients that address their needs regarding pricing, financial commitments and expectations.

Develop a contractual agreement that will address the client’s needs, frame out Hotel Arts cancellation policies, chronicle minimum requirements, record billing contingencies and obtain the client’s signature.

Participate in site inspections, FAMs, trade shows, sales trips, hosted events, community initiatives as required.

Participate and, where relevant, lead discussions, for group sales strategies in Sales Meetings.

Communicate with our clients in a manner consistent with our service ideals to “thank the customer and invite them back” to convey our sincere appreciation for their business resulting in strong client retention.

Ensure group bookings (rates, event space, billing, etc) are effectively loaded in Opera to ensure that the relevant operations staff are able to effectively service incoming and outgoing groups.

Close business effectively and coordinate all details to ensure delivery of the promised services in a manner that promotes our service ideals.

Inform the Operations Team of incoming VIPs, site inspections, corporate solicitation events, special promotions, among other developments.

Perform other assigned comparable or transient duties that are within the domain of knowledge and skills required by the position description.

Position Knowledge: