Customer Care Center Representative I

Drive to meet or exceed daily performance metrics related to key performance indicators.

Effective active listening and communication skills

Demonstrated proficiency in typing and grammar.

Knowledge of relevant software computer applications.

Knowledge of customer service principles and practices.

Ability to collaborate with others & work in a team-oriented environment

The Customer Care Center Representative provides an exceptional customer experience to respiratory consumers who obtain their medical equipment directly through Inogen. They also provide support to our internal operational departments related to customer care issues. The Customer Care Center Representative is a frontline support for incoming inquiries and customer support. They are responsible for handling product questions, processing supply orders, and ensuring first call resolution.

(Specific tasks, duties, essential functions of the job)

Professionally handle high volume of incoming requests from customers, make outbound calls as required to resolve customer issues, questions, concerns including and not limited to: case status, account updates, equipment exchanges, and supply orders and ensure that issues are resolved promptly and thoroughly.

Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.

Use automated systems on multiple monitors to analyze the customer\u2019s situation, as well as to enter any orders/notes associated with customer\u2019s needs.