Customer Experience Consultant

2-3 years experience in a customer experience, logistics, supply chain, or shipping environment.

Strong understanding of end‑to‑end shipment execution and customer service processes.

Experience managing customers and coordinating across multiple stakeholders.

Confidence working with CRM and digital platforms.

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us, teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through

Constant Care

and

Humbleness

, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work,

Own and manage the end‑to‑end customer experience for assigned customers.

Proactively track shipments and communicate deviations, risks, and solutions.

Build strong, collaborative relationships with both new and existing customers.

Understand customer supply chains, urgency, service needs, and expectations.

Identify and drive cross‑selling and upselling opportunities across Maersk products.

Support customer digital adoption initiatives and continuous improvement efforts.