Technical Support Engineer Co-op

Progress towards a BA or BS degree (BS degree in Finance or Computer Science is a plus)

Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hourly compensation ranges from $19-$22, with specific rate determined by academic year level.

Work collaboratively and independently to contribute to and progress the analysis, research, and resolution of customer support cases logged via the Vestmark Support Portal

Answer inbound support calls and triage support inquiries; escalate to support team leader or manager if case is outside area of understanding

Proactively log activities associated with assigned cases, ensuring all activity is accurately described and described with a reasonable amount of detail

Partner with various internal departments to deliver superior customer service