Inside Sales Manager

Minimum  5 years of customer service.

Minimum 2 years in a leadership role managing direct reports.

Multi-channel Communication: Experience in communicating with customers through various channels such as team, phone and email.

Data Entry Skills: Accurately entering customer orders.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (

Careers - Smiths Group plc

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The Internal Sales Manager will lead and develop the Internal Sales function to deliver high-quality, compliant, and customer-focused commercial and technical support that drives business growth.

The role ensures the team operates as an effective extension of external sales by maintaining strong technical competency, process excellence, and cross-functional coordination.

Ensure the Internal Sales team consistently performs responsibilities to a high standard.

Ensure team competency in interpreting technical drawings and specifications for order accuracy.

Guide the team in identifying cross-sell and upsell opportunities to maximize revenue.

Ensure appropriate technical and commercial evaluation of customer enquiries and purchase orders.

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.