Retail Store Sales Representative (12-month contract)

Up to one year of experience in retail, hospitality, tourism, customer service, or a related public-facing environment.

Passion for delivering exceptional customer service.

Experience operating a POS system (Shopify experience is considered an asset).

Ability to handle customer concerns professionally and courteously.

Strong attention to detail and accuracy when processing transactions.

Perks:

discounts to over 200 attractions through Attractions Ontario.

Opportunities to work in one of Canada's leading cultural institutions alongside a passionate and collaborative team.

SALARY & TERMS OF EMPLOYMENT

START DATE: August 2026

OPEN DATE: July 22, 2026

Meet members of the Retail team.

Participate in a short behavioural interview and interactive customer service activities designed to showcase your communication and customer service skills.

*All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**

WHY PEOPLE CHOOSE ROM

We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED

We are seeking enthusiastic and customer-focused Retail Store Sales Representatives to join ROM's Retail team. As one of the first points of contact for many visitors, you will help create an exceptional museum experience by delivering outstanding customer service, processing retail transactions, maintaining attractive merchandise displays, and sharing your knowledge of ROM exhibitions and products.

Whether assisting a member with a purchase, helping visitors find their way through the museum, or recommending the perfect gift, you'll play an important role in representing the ROM brand and contributing to a welcoming, engaging shopping experience.

HOW YOU WILL MAKE AN IMPACT