ERP Applications Analyst - Order to Cash

8–12 years of experience supporting enterprise/finance applications, ideally within billing, O2C, AR, or cash-reconciliation domains.

Demonstrated experience applying AI and/or automation to streamline support, operations, or finance processes.

Hands-on experience supporting or administering Zuora and NetSuite (billing, subscriptions, and ERP), and the integration between them.

Strong working knowledge of end-to-end Order-to-Cash processes and the systems that support them.

Experience supporting New Product Introductions (NPIs) — setting up new products, SKUs, and rate plans in billing and ERP.

Experience supporting financial close activities, including bank reconciliations and AR/cash sub-ledger to GL tie-outs.

As part of the Enterprise IT Applications team, the IT Applications Support Analyst owns the day-to-day support, configuration, and continuous improvement of the enterprise applications that power Billing, Order-to-Cash (O2C), and Cash Reconciliation.

This role keeps these business-critical finance systems running reliably — troubleshooting incidents, fulfilling change requests, and partnering with Finance stakeholders to translate business needs into well-supported application solutions.

A core focus of this role is applying AI and automation to modernize how finance applications are supported.

You'll look for opportunities to automate manual processes, reduce ticket volume through self-service and intelligent tooling, and leverage AI-driven approaches to triage, analysis, and reconciliation.

You'll act as a subject-matter expert on the billing and cash application landscape, including the integrations that connect these systems to the wider ERP and data ecosystem.