truebill
Team Leader, Operations - Customer Support
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 3+ years
- Compensation
- information: Salary range of $60,000 - $75,000 + bonus + benefits, based on
- Posted
- 2026-07-27T17:05:46-04:00
Benefits & Perks
Reimbursement Unlimited PTO Daily Lunch, Snacks & Coffee
Requirements
3+ years of experience in customer service or a closely related field
Demonstrated experience in a leadership or team lead capacity, with experience managing a team of five or more direct reports preferred
Background in a B2C technology company
Familiarity with Looker or similar data reporting tools
Experience using Intercom
Compensation & Benefits
Health, Dental & Vision Plans
Life Insurance
Long/Short Term Disability
Competitive Pay
401k Matching
Team Member Stock Purchasing Program (TMSPP)
Responsibilities
As a Customer Support Team Leader within Operations, you'll be a driving force behind team performance and member satisfaction.
As with any dynamic organization, duties may evolve over time at the discretion of leadership.
Develop deep expertise across Rocket Money's products, serving as a go-to resource for your team and stepping in to handle customer interactions directly when volume calls for it
Oversee incoming support volume across chat and email, identifying adjustments as needed to ensure our customers receive timely and effective responses
Support team members through cross-functional escalations, stepping in to advocate for them when resolutions stall
Identify opportunities for process improvements and champion changes that enhance the overall customer experience
Team
The Customer Support team is at the heart of our commitment to exceptional member experiences. We empower customers to get the most out of Rocket Money by answering questions, providing step-by-step guidance, and resolving issues quickly and effectively. Our team holds itself to a high standard - delivering support that reflects our mission and values every single day.