Senior/Principal Product Manager, Retention

5+ years of experience defining and launching excellent products

Proven ability to influence cross-functional teams without formal authority

AI and technical background

Passion for using data to answer Product/Engineering questions

Experience with CRM platforms, ESPs, CDPs, lifecycle automation, experimentation, and personalization tools

Ability to build AI tools to achieve goals and foster AI adoption across the organization

Define the product vision, strategy, and roadmap for Quince's CRM and Retention Technology, working closely with the Sr.

Director of Retention, the Chief Growth Officer,  and the data team

Be the subject matter expert in CRM data, lifecycle tooling, and the platforms we use; understand our existing stack and how to optimize it

Collaborate with retention marketing, data science, and engineering to develop the strategy for lifecycle orchestration, customer segmentation, and personalization tech

Build autonomous systems to monitor and deliver personalized communications across email, SMS, push, and in-app channels

Build the platform to seamlessly integrate multiple CRM channels and connect lifecycle signals back to the growth and acquisition teams