Manager, Software Technical Account Managers

8+ years in customer-facing technical delivery, program management, or complex technology deployment environments.

5+ years leading senior individual contributors in high-accountability, customer-facing roles.

Experience scaling execution through teams operating across multiple delivery models — you’ve led distributed teams, not just local ones.

Executive presence and confidence engaging command-level or senior customer stakeholders in high-visibility situations.

Experience leading both hardware and software deployments, including coordination across infrastructure, networking, and field operations.

Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows — enough to coach your team credibly.

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

You will lead a team of Technical Account Managers who serve as Axon’s operational presence inside public safety agencies — embedded onsite, deployed regionally, or traveling to support critical milestones.

Your team owns what happens after the sale: deployment execution, technical stabilization, platform adoption, and the sustained customer relationships that drive retention and growth.

You’ll coach TAMs through high-stakes customer situations, set the operational standards your team executes against, and serve as the escalation point when agencies need senior Axon leadership at the table.

This role is designed for a leader who can balance people management, program oversight, and executive stewardship in high-visibility, mission-critical environments.