Senior UC Engineer

10+ years of experience in Unified Communications engineering/support roles.

Hands-on experience with Cisco Webex Control Hub administration.

Strong knowledge of Webex Calling and Webex Contact Center architecture.

Familiarity with voice recording functionality and platforms.

Knowledge of network connectivity fundamentals as they relate to UC services.

Basic knowledge of network routing and bandwidth management.

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.

Work From Anywhere Culture: make the most of the flexibility that comes with remote work.

Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.

Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.

The Senior UC Engineer will be part of  Global Unified Communications Engineering team, supporting the design, delivery, and operational health of enterprise Unified Communications and Collaboration platforms across the Americas region.

The role focuses on Cisco Webex Calling, Webex Contact Center, Voice Recording, Trading Turret (IPC Connexus), Telecom Service Provider relationships, and SIP Trunking, working closely with business units and stakeholders to ensure platforms remain reliable, secure, and well supported.

The candidate will serve as a key point of contact for incident management and vendor escalation across UC platforms, partnering with Cisco, telecom carriers, and other vendors to resolve issues quickly and minimize service impact.

The role also involves supporting Red Sky (E911) emergency calling services and Microsoft Teams Meetings, monitoring platform health through observability and logging tools such as Splunk, and managing Call Detail Records (CDR) for reporting, troubleshooting, and compliance purposes.

Support and administer Cisco Webex Calling and Webex Contact Center platforms in production.

Manage and support Voice Recording platforms and ensure compliance with recording requirements.

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.