Billing Agent (Contract)

✅ Communicating directly with insurance carriers when additional information is needed

✅ Documenting all insurance verification details accurately within patient records

✅ Assisting commercial patients with adding payment methods and completing Financial Responsibility Forms before their first appointment

✅ Delivering outstanding customer service while helping patients navigate insurance and billing questions

📊 What Success Looks Like

⭐ Responding to insurance information requests within

⭐ Verifying eligibility for

100% of scheduled daily appointments

⭐ Providing a patient experience that earns

90%+ satisfaction ratings

⭐ Keeping patients informed during calls and minimizing hold times

As a Billing Agent, you'll play a critical role in supporting our patients and clinical teams by ensuring insurance and billing information is complete before appointments.

✅ Contacting patients by phone, email, and text to collect missing insurance information

✅ Communicating directly with insurance carriers when additional information is needed

✅ Documenting all insurance verification details accurately within patient records

✅ Assisting commercial patients with adding payment methods and completing Financial Responsibility Forms before their first appointment

✅ Delivering outstanding customer service while helping patients navigate insurance and billing questions