Customer Engagement Manager - Fastfrate Group (Calgary)

We’re looking for someone who brings:

Experience in customer engagement, customer success, account management, or client services.

Experience in the logistics or transportation industry is preferred, with Less-Than-Truckload (LTL) experience considered a strong asset.

Skills & Attributes:

Experience in customer engagement, customer success, account management, or client services.

A workplace where you can learn, grow, and build your career

A culture that encourages new ideas and continuous improvement

Supportive leaders who provide guidance while giving you autonomy

A team-focused environment

Support for professional memberships, training, and certifications

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Reporting to the Director of sales, the Engagement Manager to join our team in Western Canada. This role is responsible for managing key customer relationships, ensuring high service standards, and acting as the primary liaison between customers, sales, and internal operational teams. The successful candidate will proactively resolve issues, monitor performance metrics, and identify opportunities to strengthen customer satisfaction and grow existing accounts and works in close alignment with the Western Canada Sales Team to support customer retention, operational performance, and account growth.

Hours of Work:

Monday to Friday, 9:00am–5:30pm

Work Arrangement: