Enterprise Customer Success Manager

: 5+ years of experience in Customer Success, Account Management, or Sales, with a proven track record of managing complex, multi-site B2B accounts through a "Bottoms-Up, Tops-Down" motion.

: You are a natural-born leader & learner who leverages AI to teach yourself the nuances of new industry segments quickly.

Technical & Workflow Acumen:

Curiosity and capability to master a sophisticated hardware+software platform.

You must be able to articulate Relay’s advantages over legacy incumbents in terms of safety, connectivity, and various use case enablement.

You are a master of discovery, gathering the intel that sets up the entire organization for future success.

Enterprise Customer Success Manager (Hunter)

, you are the strategic "break-in" specialist for Relay’s most ambitious target accounts.

You own the critical "0-to-1" stage of our Enterprise Multi-Site revenue motion.

Your mission is to navigate the disconnect in frontline technology, proving that Relay is not just a radio replacement, but a vital technology solution that unlocks expanded value, from real-time translation and smart communication applications to critical safety features.

One day, you are deep in the trenches on a loud production line or a bustling hospital floor, earning the trust of frontline operators through deep workflow empathy.

Enterprise "Headpin" Mastery: