Senior Customer Service Representative

Minimum of 1-year experience providing excellent customer service

We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands.

The Senior Customer Service representative is the liaison between the customer and Vixxo, demonstrating in every interaction that they have a thorough understanding of the client’s facility and asset management needs.

process-oriented helper:

you always close the loop on communication and activities and customers know they can rely on you to follow up

TOP 3 RESPONSBILITIES

Receives and responds to service requests via email or phone and proactively manages the preventive maintenance process from documenting all interactions with customers and service contractors through proactively following up to ensure work is completed

Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements