Enterprise Customer Success Manager

Bachelors degree required

2+ years prior Customer Success or Account Management experience

2+ years in SaaS environment

Strong communication skills and technical aptitude

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus

Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation

Manage all post-sales activity for Box’s top enterprise customers through strong relationship-building, product knowledge, planning and execution

Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

Ensure that a plan is in place with each customer for deployment, change management and adoption programs

Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes

Track accounts to identify churn risk and work actively to eliminate that risk

Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture