Disability Case Manager

Post-secondary diploma, DEC, DEP, bachelor's degree in a healthcare-related field, or an equivalent combination of education and experience.

Minimum 1 year of experience in case management. Previous experience in insurance, claims adjudication, or return-to-work programs, an asset.

Experience in a healthcare or rehabilitation-related field.

Knowledge of disability management and/or Group Benefits.

Ability to make sound decisions and exercise judgment in a fast-paced environment with competing priorities.

Strong analytical and critical-thinking skills.

$51 975,00 CAD - $86 625,00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact

hr@manulife.com

for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact

hr@manulife.com

Proactively manage a dedicated caseload while meeting service level agreements and turnaround time expectations.

Make informed and timely decisions regarding benefit eligibility and payment approvals.

Support team members: Audit case management activities and decisions, provide technical guidance and feedback, support skill development, and ensure adherence to best practices, quality standards, and organizational policies.

Maintain regular communication with plan members through phone and email interactions.

Develop and implement effective case management strategies tailored to individual circumstances.

Demonstrate empathy, compassion, and resilience when supporting plan members and communicating difficult claim decisions.

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to se

The role being advertised is an existing vacancy.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

https://www.manulife.com/en/about/our-story.html

.