Scaled Customer Success Manager

Experience in Customer Success, Account Management, or a customer-facing role within a SaaS environment.

Strong multitasking skills and comfort managing a high volume of customers.

Ability to analyse data sets, spot trends, and translate insights into action.

Excellent communication and influencing skills - comfortable guiding customers toward their goals, demonstrating return on investment.

A driven, proactive mindset with a passion for helping customers succeed.

Highly organized, self-motivated, and adaptable to change.

As a Scaled Customer Success Manager, you will own a high-volume customer portfolio and play a key role in ensuring customers realize the value of our solutions at scale. You will work closely with Sales to define success criteria during or post the sales cycle, guide customers through their adoption journey, and proactively drive outcomes that support retention and growth. You will excel in a fast-paced environment, balancing data-driven insights with a strong customer-centric approach to deliver a consistent, high-quality experience across your book of business.

Customer Portfolio Management

Manage a portfolio of 100–150 customers across a scaled engagement model.

Prioritize accounts effectively using data, health indicators, and lifecycle triggers.

Onboard accounts effectively, setting customers up for accelerated adoption of our products.

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at

www.beyondtrust.com

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