Senior IT Engineer

5+ years of IT engineering experience supporting large-scale enterprise environments.

3+ years of experience in enterprise-level Zendesk Administration and architecture.

IAM Integration Expertise: Proven experience creating integrations within Zendesk for Identity and Access Management (IAM) tools such as Okta, IIQ, or homegrown solutions.

Technical Scripting: Ability to write scripts in Python or BASH for customized reporting, API interactions, and advanced workflows.

Automation Certifications: Workato Certifications or proficiency in no-code solutions like Okta Workflows.

Zendesk Expertise: Zendesk App Developer Certification.

As a Senior IT Engineer, you will be the primary technical point of contact for the entire organization as new teams transition into Zendesk.

You will bridge the gap between complex infrastructure—including Okta, JAMF, and Google Workspace—and seamless service delivery.

You will lead the end-to-end onboarding lifecycle, transforming support infrastructure into a hyper-efficient, self-service ecosystem that scales through sophisticated automation and maintains strict healthcare data security standards.

Strategic Discovery & Consulting: Lead cross-functional discovery sessions with incoming teams to define technical requirements and translate business needs into actionable project plans.

Platform Architecture: Manage and architect the full Zendesk stack (Support, Guide, Explore, Talk) for a multi-brand environment, optimizing AI-driven Answer Bots and self-service tools.

Lifecycle Workflow Orchestration: Design automated Joiner/Mover/Leaver (JML) workflows and hardware/software provisioning triggers, integrating Zendesk with Oomnitza or similar ETM platforms.