Technical Support Engineer II

Proficiency in SQL database systems.

A customer-centric approach with the ability to anticipate needs and concerns.

Estimated Salary Grade Range: $22.79 - $31.44 per hour

Anticipated Hiring Range: $24.00-$27.00 per hour

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.

Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

Our Hiring Process

Introductory call with Talent Acquisition

As a Technical Support Engineer II, you will deliver high-quality technical support across CivicPlus products and help create a support experience that is clear, responsive, and solution-oriented.

This role combines customer-facing problem solving with deeper technical investigation so customers can resolve complex issues quickly and confidently.

Provide exceptional technical support and service directly to customers through email, live chat, and phone.

Investigate, troubleshoot, and resolve customer issues with clear communication and thorough documentation.

Maintain detailed internal records of customer interactions using ticketing software.

Cultivate strong relationships with colleagues and customers to support long-term success.

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.