Senior Program Manager - Customer Success Programs

6-8 years of program management, customer success operations, strategy or consulting experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role.

Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability within the business.

Strong program management tool-kit, including problem solving and decision making skills, able to quickly ramp up on business priorities and derive insights from data.

Experience with B2B hardware and SaaS products.

Experience in a global Operations, Customer Success, or Customer Experience organization.

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why

our rewards

are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Samsara’s Customer Success (CS) team advises, champions and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products.

We are the trusted point of contact for Samsara’s customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

will prioritize, implement, and lead large-scale transformational projects across the Customer Success organization.

This person will work closely with Customer Success stakeholders to identify critical priorities for the business, and scope, develop, and manage delivery of the work.  Successful candidates have strong analytical business acumen, a passion for building at scale, and a track record of driving strategic programs that improve the customer experience.

the Toronto, Vancouver, Calgary, Edmonton, and Montreal metro areas.

You thrive on solving ambiguous, complex challenges and developing scalable solutions that drive measurable impact.

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.