Sales & Reservations Agent - Ski & Snowboard School - Winter 26-27

Familiarity with sales techniques such as upselling, cross-selling, and uncovering guest needs to match them with the right products and experiences

Typing speed of 50 WPM or higher with strong attention to accuracy and detail, supporting efficient and seamless guest interactions

Outstanding interpersonal and customer service skills, with the ability to create genuine connections and deliver warm, personalized service

Ability to stay composed and solutions-oriented in high-pressure situations, turning challenges into opportunities to enhance the guest experience

Professional, positive, and service-driven demeanor in every interaction, creating a welcoming and trusted environment for guests

Work Environment & Physical Demands

Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements

No adverse or hazardous conditions

Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance

Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits:

The Ski & Snowboard School Sales & Reservations Agent serves as a key point of contact for guests, helping them plan and book their on-mountain experiences with professionalism, warmth, and accuracy.

In a fast-paced, evolving environment, the Agent ensures every interaction reflects our commitment to world-class service.

Essential Job Functions / Key Job Responsibilities

Deliver exceptional guest service by actively engaging with guests and selling Ski & Snowboard School products, including lessons, lift tickets, season passes, equipment rentals, and seasonal activities, ensuring each guest receives tailored recommendations

Promote the Ski & Snowboard School and Pros by sharing in-depth knowledge of offerings, crafting personalized experiences, and driving sales through effective upselling and cross-selling strategies

Build relationships with guests by offering personalized service, answering questions, and ensuring all guest needs are met before, during, and after their booking experience

With roots dating back to 1946, Aspen Skiing Company, a division of

Aspen One

, owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Inspired by place, united by purpose, defined by you, Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit

www.aspensnowmass.com

or follow @aspensnowmass on Instagram and  Facebook.