Entry Level Support Engineer

A friendly team environment with a strong technical support network.

Opportunity to work with the IT industry's latest technologies.

Internal career growth for high performers and IT super-stars.

An opportunity to earn while you learn.

#LI-AN1

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

Monday-Thursday, 8 hours daily and Friday, 6 hours daily with some customer site work required.

Based on-site in New Lynn (West Auckland) and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail. This role involves local travel across Auckland, so flexibility is important. No company vehicle provided.

Must be a NZ Citizen or hold permanent residency

Must have a NZ Driver's License (Full or Restricted)

Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)