Service Desk Analyst

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field preferred

Relevant certifications (e.g., ITIL) are a plus

Experience

3+ years of experience in IT support or related roles

Experience with hardware, software, networking, and operating systems

Benefits/Perks

$55k-$60k

Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.

Medical, Dental, Vision, Life Insurance, Disability

Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

Provide technical support by triaging, diagnosing, and resolving hardware, software, and end-user issues across a multi-platform environment

Manage and resolve service desk tickets from intake through completion or escalation, including support via phone, email, ticketing system, and in-person

Administer user accounts and access across platforms such as Active Directory, Office 365, Concur, Mitel, and other systems

Track, manage, and maintain IT asset inventory, including documentation, labeling, lifecycle updates, and secure recordkeeping

Coordinate procurement of IT hardware and software, including vendor relationships, quote acquisition, purchase approvals, and license tracking

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.

What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential.

We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in.

Here’s what drives us:

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People First