Tier 1 Support Specialist - US Remote

While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required.

Willingness and excitement to work evenings or overnights and/or weekends

Strong technical aptitude

Excellent written and verbal communication skills

Excellent analytical and troubleshooting skills

Ability to work in a fast-paced environment and successfully prioritize competing tasks

We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. Don’t miss out on this opportunity!

To support PerfectServe’s continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team. We have work schedules for everyone across all hours of the day and night.

Specifically, specialists will be responsible for supporting and delighting PerfectServe’s end users - physicians, nurses and system administrators. They will support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.

(sorted from the more basic to more advanced work):

Field incoming client communications via phone, chat, and our online customer portal