End User Project Manager|Req#4647

Oversee service delivery across Call Center, Deskside Services, Deployment, Asset Management, and End User Support functions.

Drive continual service improvement through process optimization, operational efficiencies, and customer experience initiatives.

Minimum eight (8) years managing large Federal IT operations or End User Computing programs.

Experience leading enterprise Service Desk, Deskside Support, and ITSM service delivery organizations.

Demonstrated success managing transition, performance metrics, and customer satisfaction on mission-critical Federal contracts.

IT Service Management (ITIL)

Up to

$305K

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The BPA Call Project Manager provides overall leadership and management for the End User Computing (EUC) BPA Call, overseeing service delivery across Call-Wide Responsibilities, End User Management and Deployment, and Help Desk Services.

The Project Manager serves as the primary interface with the COR, ensuring contract performance, operational excellence, customer satisfaction, and compliance with ITIL-based service management practices and Service Level Requirements (SLRs).

Lead all operational, technical, financial, and administrative activities supporting the BPA Call.