Guest Services - Georgia Theatre

Positive attitude with superior customer service skills

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue.

They are responsible for providing a safe environment for all guests beginning the moment they enter the facility.

The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.

Operate the various coat check rooms within established guidelines and procedures at the venue.

Great guests and resolve guest complaints, escalating concerns as necessary.