CSO Manager

Justworks Customer Service Organization is always recruiting. We believe great leaders make great teams. We are looking for leaders who may fit in various parts of our organization, including Customer Onboarding, Customer Support, Customer Success, and International Support.

You are a highly adaptable and curious leader with a deep passion for optimizing operational efficiency and delivering exceptional service. You thrive in environments of change, viewing new challenges as opportunities to apply your leadership skills across different functions. You are a metrics-driven and creative problem-solver whose energy inspires those around you. You possess a strong track record of building and managing high-performing teams, serving as a coach and mentor who ensures teams have the tools and clarity to succeed. You are driven to work cross-functionally, connecting departmental goals to larger company initiatives.

5+ years of customer service leadership/management experience in a fast-paced environment with any of the following team types: onboarding, support, or success

Proven ability to utilize change management practices to quickly gain buy-in and implement new strategies across teams.

Prior experience collaborating with diverse cross-functional teams on complex and impactful initiatives.

Lead and Manage Projects/Teams:

Lead and support teams and strategic projects within your assigned area, providing coaching and development to team members or frontline managers.

Drive Operational Excellence:

Develop, refine, and implement systems and processes to enhance team efficiency and effectiveness, focusing effort on high-value, high-impact work within the current department.

Own Key Metrics:

Own and track critical performance metrics (e.g., customer satisfaction, quality, and productivity) for the team or project under your direction, translating data into actionable insights.