Customer Service Coordinator

Professional and courteous demeanor in interactions with customers, peers, and supervisors.

Ability to identify and communicate recurring production issues and collaborate with internal teams to resolve them.

Receive and review new customer service requests from multiple sources to determine cause, type of malfunction, COE, and customer address.

Verify material availability and confirm estimated repair completion timelines.

Ensure customer complaints are resolved promptly and professionally; follow up to confirm satisfaction with the final product.

Locate materials in ILG systems and coordinate with Production Coordinators to order necessary replacement parts and supplies.

Create work orders following established processes to ensure accurate tracking, reporting, and cost allocation.

Access builder portals to obtain service information, documentation, and project updates.